Symphonic · Launchpad Live
Avenue 360 Health & Wellness · Strategy Launchpad

One year, in motion. One sprint, in focus.

This is the living view of our partnership with Avenue 360 — the annual strategy, the quarter we're executing now, and an honest read on whether we're on pace. It updates as the work moves. Everything past the current sprint is held loosely and reprioritized at each quarter line.

EngagementPartnership
Annual themeFoundation for Scale
Active sprintQ2 · Apr–Jun 2026
Account leadDerrick (A360) · Jack (Symphonic)
70%
Sprint Q2 · health check

On pace, with two items to watch.

All nine Sprint-Q2 commitments are tracking or shipped. Website 2.0 and the Brand Standards rollout are the critical path — both are moving but compressed against the new-hire onboarding window.

On pace At risk Behind Not started
01

What we're building toward

Every initiative below ladders up to one of these four pillars — and supports Avenue 360's own EOS pillars: Financial Health, Productivity, Quality, Community Trust, and Employer of Choice.

Pillar 01

Brand Foundation

One consistent, emotionally resonant identity across every touchpoint — built on the Bering · Omega · HACS heritage, not a reinvention of it.

Pillar 02

Digital Experience

A website that does real work: clinic visibility, MyChart access, and a clear path from awareness to appointment without adding staff load.

Pillar 03

Audience Engagement

Segmented communication that meets patients, donors, partners, and staff where they are — and keeps them in relationship over time.

Pillar 04

Operational Infrastructure

The reporting, calendar, and AI-readiness layer that makes the work measurable, repeatable, and ready to scale engagement as the foundation matures.

02

The 2026 annual roadmap

Resolution drops as you move right. Q2 is fully scoped. Q3–Q4 are directional and get re-cut at each quarter planning line based on what we learn.

2026 · four sprints

Foundation for Scale

We build the systems first — brand, web, engagement, reporting — so that the back half of the year can run growth campaigns and conversion work on a foundation that holds.

Q1 · Jan–MarShipped

Set the table

  • Year-in-review board deck
  • 2026 strategy & budget
  • Brand standards — Phase 1 (color/logo)
  • Website proposal & hosting takeover
  • Pulse newsletter cadence
Locked · complete
Q2 · Apr–JunActive sprint

Build the foundation

  • Website 2.0 — Phase 1 + ADA
  • Brand standards rollout
  • Opt-in sequence + newsletter
  • Essence video & radio
  • Master marketing calendar
Fully scoped · in focus below
Q3 · Jul–SepDirectional

Connect & convert

  • Clinic landing pages + local SEO
  • KPI / conversion dashboard
  • Master marketing calendar
  • Persona-driven outreach
  • POS comms overhaul
Re-cut at Q2 QBR
Q4 · Oct–DecHorizon

Amplify & pilot

  • Growth / paid acquisition
  • Orion pilot — first campaigns
  • Health passport + OB/GYN journey
  • Gala support
  • Central calendar / data layer
Re-cut at Q3 QBR
03

Current sprint — where the focus is

Sprint Q2 Build the foundation
9 commitments
across 4 tracks · Apr–Jun
Track A

Digital Experience

3 of 3 moving
Website 2.0 — Phase 1 refresh
Homepage + interactive clinic map + appointment flow. Critical path; compressed against MarCom onboarding.
Digital PresenceNick
ADA / accessibility compliance pass
Contrast, alt text, keyboard nav, screen-reader review baked into the Phase 1 build.
Digital PresenceContractor
Interactive clinic map + directory
Sortable directory, Google Maps directions, links to clinic pages from the appointment page.
Digital PresenceNick
Track B

Brand Foundation

2 of 2 moving
Brand Standards Guide — rollout
Clean examples over pattern work, de-emphasize "home" in logo. Templates, signatures, Microsoft/PowerPoint integration.
Brand FoundationNick
Collateral & template refresh
Letterhead (editable header/footer), email header, presentation template, real-photo library + master brand folder.
Brand FoundationContractor
Track C

Audience Engagement

2 of 2 moving
Stay Connected — opt-in + welcome sequence
QR → subscribe → welcome (services, locations, how to book) → monthly cadence. Segmented: patient / provider / donor / community.
Member EngagementJack
Essence video series + radio spots
Vimeo transition, Essence stories, CDC-style reels, radio content — archived for reuse across channels.
Community OutreachContractor
Track D

Operational / AI Readiness

2 of 2 moving
Master marketing calendar — awareness engine
One awareness topic/month → patient text → email → website → social → archived video. The marketing operating system.
Community OutreachJack
File organization + master brand folder
AI-structured asset library with naming conventions and version control, so collateral and stats are findable instead of scattered across drives.
Brand FoundationContractor
04

Next up & held

Avenue 360's ambitions are broad, and that's a strength. The discipline is in sequencing. Each item below has a home on the roadmap and gets pulled into focus at the right quarter line — when the foundation it depends on is in place.

WhenInitiativeProgram
Q3 · Jul–SepConnect & convert — re-cut at Q2 QBR
Q3Clinic landing pages + SEODigital Presence
Q3KPI / conversion dashboardDigital Presence
Q3Hyperlocal promotions + Google Business ProfileCommunity Outreach
Q3Review capture & reputationProvider Reputation
Q3Persona-focused outreachMember Engagement
Q3POS comms overhaulCommunity Outreach
Q3Clinic TV screensCommunity Outreach
Q3Internal launchpads + SOP workflowsStaff Recruitment
Q4 · Oct–DecAmplify & pilot — re-cut at Q3 QBR
Q4Paid acquisition campaignsPatient Acquisition
Q4Orion — first live campaignsCare Navigation
Q4Patient journeys & funnelsPatient Acquisition
Q4Central data layer + connected calendarsCommunity Outreach
Q4Broker relations & enrollmentNetwork Growth
Q4Gala supportCommunity Outreach
HoldValued, not yet sequenced
HoldHealth passport + OB/GYN journeyCare Navigation
HoldImpact reportBrand Foundation · 2027
HoldOffice competition / gamificationStaff Recruitment
HoldProgressive web appDigital Presence
HoldSatellite / connected sitesDigital Presence
05

Focused programs are driving the direction

Digital Presence

Website 2.0, ADA, clinic map & directory, SEO foundations.

Active this sprint

Brand Foundation

Standards guide, collateral, templates, photo library.

Active this sprint

Member Engagement

Stay Connected opt-in, welcome sequence, monthly newsletter.

Active this sprint

Community Outreach

Essence video, radio, awareness-day engine, master calendar.

Active this sprint

Care Navigation

Orion quality-metric pilot, education, screening campaigns.

Groundwork · Q4 live

Patient Acquisition

Paid acquisition, landing pages, conversion funnels.

Q3–Q4
06

Decisions we need

#DecisionOwnerStatus
1
MarCom hires & content ownership New hires are key content partners. Confirm who owns ongoing social, calendar, and POS once onboarded.
Derrick Awaiting A360
2
Conversion tracking owners Database-backed form submissions need Giselle + Marcos engaged before Q3 dashboard work begins.
A360 IT Open